As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.
Withdrawal Processing Time
Withdrawals generally take 24 hours to process, but in some cases, they may take up to 72 hours.
If your withdrawal amount is over USD 5000 monthly, we may request further explanations and/or supporting documents in respect to the identification of customer, payment method, source of funds or wealth and/or any further necessary information which we see fit so as to satisfy our legal obligations and regulatory requirements. In such a case, the withdrawal processing time can be delayed depending on your provision of requested documents.
Closed-Loop Deposit and Withdrawal
We operate a closed loop policy on deposits and withdrawals. Where possible, customers must withdraw funds to the originating deposit method/account. Customers are only allowed to withdraw funds to payment methods where they have a prior deposit record.
Your payment processor may levy a fee to process your withdrawal. Fees for withdrawal will be shown in the withdrawal request page.
Exchange Rates and Volatility of Exchange Rates
While processing deposit orders in crypto currencies, the amount of crypto currency which the player actually transfers to provided address is actually sold on the exchange.
We convert crypto currency received from a player to USD on every deposit order by selling it on the exchange. Also, be aware of the fact that we are not responsible for the exchange rate fluctuations and cannot control the final selling price as it depends, among other, on the time of getting confirmation by the transaction.
All withdrawals go through an internal audit process to ensure that fraud prevention, anti-money laundering, countering the financing of terrorism and other legal obligations and regulatory requirements are met. As a result, withdrawals generally take 24 hours to process, but in some cases, they may take up to 72 hours.
All customers are required to verify their identity soon after creating an account with us. We have the right to request further explanations and/or supporting documents with respect to the identification of customer, payment method, source of funds or wealth and/or any further necessary information which we see fit so as to satisfy our legal obligations and regulatory requirements.
We have the right to reject the withdrawal when:
The customer has not yet provided requested documents;
The customer identification documents have expired;
There are fraud/cheating/collusion/money-laundering concerns;
The customer attempts to withdraw without participating in game-play;
The customer attempts to withdraw following a player transfer; and
The payment method to which the withdrawal has been requested is not the same as the depositing method
For security reasons, players are restricted from withdrawing transferred funds that originated directly from deposits or other transfers.
Other Withdrawal Information
We reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.