Gaming can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and make you lose perspective of time and money. We want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.

Remember

• Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
• Gambling is a game of chance. There are no formulas that guarantee winnings.
• Make sure that the decision to gamble is your choice.
• Never try to chase your losses.
• Check the amounts you spend on a regular basis in the Cashier.
• Make sure you know the rules of the games you play.
• Like many things, what is enjoyable in moderation can be disastrous in excess.

7XL is committed to providing our players with a responsible gaming environment.

You have the option to take a break or to self-exclude yourself from 7XL any time you wish.

To “take a break” or to “self-exclude” means that you will not be able to log in or access any part of 7XL for the duration of the period.

You can opt for a self-exclusion period of any of the following durations:

• 12 hour cooling-off period
• 24 hour cooling-off period
• 7 day time-out
• 30 day time-out
• 60 day time-out
• 120 day time-out
• 180 day self-exclusion

Please be aware that self-exclusion cannot be reversed under any circumstances.

When you opt to exclude yourself for a period of less than 180 days (6 months), this is considered to be ‘taking a break’ or a ‘cooling-off period’.

When you opt to exclude yourself for a period of 180 days (6 months) or greater, this is called a ‘self-exclusion’ – your account will be suspended, and once the period has elapsed, you may contact us at any time to have it re-opened. 

In order to request a break or self-exclusion, you can contact us at any time at support@7xl.com.

Please note that it may take up to 72 hours to fulfil your self-exclusion requests.

If you wish to permanently exclude yourself from 7XL, this option is also available. Send us an email at support@7xl.com and our support team will guide you through the steps of permanent closure to ensure your remaining balance is removed and that the request is fulfilled promptly.

Please note that if you permanently exclude yourself from 7XL, you are not permitted to create any additional accounts on 7XL. Creating additional 7XL accounts or any actions/attempts to circumvent your exclusion will result in the closure of the account(s) and possible forfeiture of any associated balance(s).

If you are unsure about requesting self-exclusion, ask yourself the four questions below:

• Is gaming interfering with your work or other responsibilities?
• Are you trying to make up for prior gaming losses?
• Are you recovering from an addictive disorder?
• Do you play under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you request self-exclusion and seek professional help from institutions listed above.

You can set a Reality Check on your account to remind you with a prompt as to how long you have been playing at 7XL after a user-defined interval. This really helps to manage and control the amount of time you spend playing.

Reality Checks can be easily set up within the 7XL app. The following range of time periods are available:

Advice and Help from Independent Organizations

Keep in mind that you always have someone to talk to.

If you suspect that you may have a gambling problem, you may seek professional help from the following organizations: